Privacy Policy

Effective date: 01 April 2025
Last updated: 31st Oct 2025

Cloudalytix (“Cloudalytix”, “we”, “us”, “our”) provides cloud, data, analytics, AI, and related software and services. This Privacy Policy explains what personal data we collect, how we use it, how we share it, how long we keep it, your rights, and how to contact us.

If you have questions or requests, email info@cloudalytix.in.

1) Who we are

Controller / Entity: Cloudalytix Tech Solutions LLP
Registered address: No. 26, 1st Main Road, Thirumal Nagar, Vinayagapuram, Kolathur, Chennai – 600099. India
Contact for privacy: info@cloudalytix.in

If you deploy or subscribe to our offer via Microsoft commercial marketplace (Azure Marketplace/AppSource), we may also act as a processor for certain activities where we handle data on your or your organization’s instructions.

2) Scope

This policy applies to:

• Our websites (cloudalytix.in, clouddians.com, clouddians-ai.com,      cloudalytix-bi.com and subdomains).
• Our products, solutions, and services, including      trials, PoCs, support portals, and demo environments.
• Marketplace listings and transactions (e.g., Azure      Marketplace/AppSource).
• Marketing, events, and customer communications.

This policy does not cover third-party services we don't control. Their privacy practices are governed by their own policies.

3) What data we collect

We collect the following categories of data (depending on how you interact with us):

A. Account & contact data
Name, email, phone, company, role/title, country, and communication preferences.

B. Commercial & billing data
Billing contact, address, tax identifiers, purchase records, subscription/metering events. Card data is processed by our payment providers; we do not store full card numbers.

C. Product/Service usage & telemetry
Log files, feature usage, performance metrics, crash reports, device and browser type, OS, IP address, timestamps, language, and related diagnostic data.

D. Support interactions
Ticket contents, chat/email/voice interactions, attachments, screenshots, and troubleshooting artifacts.

E. Marketplace lead data
When you interact with our listing, Microsoft may share lead/contact info with us; we may share usage/metering signals back for billing and entitlement where applicable.

F. Marketing & events
Newsletter sign-ups, webinar/meetup registrations, campaign responses, and preference data.

G. Cookies & similar technologies
Identifiers set by cookies, local storage, or SDKs for essential operations, analytics, and preferences (see §10).

H. Content you provide
Files, prompts, datasets, or configuration you upload to use product features (as applicable to the specific product).

We do not intentionally collect sensitive categories (e.g., health, biometric templates) unless expressly required for a feature you enable and subject to appropriate safeguards.

4) Sources of data

• Directly from you (forms, sign-ups,      contracts, support).
• Automatically through product or website      usage (telemetry, logs, cookies).
• From your organization (if your employer      provisions access).
• From partners/marketplaces (e.g., Microsoft      lead sharing) and public sources (e.g., your business website or LinkedIn)      where permitted.

5) How and why we use your data (purposes)

We use personal data to:

1. Provide and operate our products and      services (create accounts, authenticate users, deliver features).
2. Support and troubleshooting (diagnostics,      incident response, customer success).
3. Security and integrity (detect/prevent      fraud, abuse, or threats; enforce terms; audit access).
4. Improve quality and performance (analytics,      testing, research, roadmap planning).
5. Communications (transactional notices,      product updates, security advisories).
6. Marketing (newsletters, events, product      announcements) only where permitted and with opt-out options.
7. Compliance and legal (tax, accounting,      regulatory requests, dispute resolution).
8. Marketplace operations (entitlements,      metering, billing signals, and lead management as required for your      marketplace subscription).

6) Legal bases (where applicable)

Depending on jurisdiction, we rely on one or more of the following:

• Contract (to deliver the services you or      your organization requested).
• Legitimate interests (product security,      quality, analytics, support).
• Consent (where required, e.g., certain      marketing cookies or communications).
• Legal obligations (tax, accounting,      regulatory).

You can withdraw consent at any time where consent is the basis.

7) When we share your data

We do not sell personal data. We may share limited data with:

• Service providers/sub-processors (hosting,      analytics, email/SMS, CRM, support tooling, billing, payment). These      parties are bound by confidentiality and data protection obligations.
• Marketplace providers (e.g., Microsoft) as      part of lead sharing, entitlements, metering/billing, compliance, and      audit.
• Partners/resellers when you request or      authorize us to collaborate with them for delivery or support.
• Legal and compliance (if required by law or      to protect rights, safety, or prevent fraud).
• Business transfers (merger, acquisition, or      asset sale) subject to this policy continuing or being replaced with a      policy of materially similar protections.

8) International transfers

Your data may be processed in countries other than yours. Where required, we implement appropriate safeguards (e.g., contractual clauses or equivalent) to protect data during cross-border transfers.

9) Data retention

We keep personal data only as long as necessary for the purposes in §5, including legal, accounting, or reporting requirements. After that, we delete or anonymize data. Retention periods vary by data type (e.g., billing records typically kept for statutory periods).

10) Cookies & similar technologies

We use:

• Essential cookies – required for core site      and service functions (security, session management, preferences).
• Analytics/Performance – to understand usage      and improve quality.
• Functional – to remember choices and enhance      experience.

Where required by law, we obtain consent for non-essential cookies. You can manage cookies via your browser settings and (where present) our banner preferences.

11) Security

We employ administrative, technical, and physical safeguards aligned with industry practices, including encryption in transit, least-privilege access, segmentation, logging/monitoring, and secure development lifecycle controls. No system is 100% secure, but we continuously improve our defenses.

12) Children’s privacy

Our services are not directed to children under 16 and we do not knowingly collect their data. If you believe a child has provided data, contact us to delete it.

13) Automated decision-making

We do not engage in automated decisions that produce legal or similarly significant effects without human involvement. If a specific product feature offers automated scoring or recommendations, it is for assistive purposes and subject to your configuration.

14) Third-party links

Our sites and products may contain links to third-party websites/services. Their privacy practices are governed by their own policies. We encourage you to review them.

15) Changes to this policy

We may update this policy from time to time. We will post the latest version on this page with the “Last updated” date and, if changes are material, we will provide additional notice as appropriate.