Unified Call Recording Solution Across Any Platform!

From data privacy to financial conduct, IQRec helps you capture, retain, and govern communications securely while aligning with industry and regional regulations. Built as a cloud-native platform, it delivers automated compliance controls, end-to-end encryption, and AI-driven analytics so you can strengthen transparency, auditability, and operational excellence across calling, conferencing, and contact center environments.

IQRec enables your business to securely capture and analyze calls across Microsoft Teams, Cisco, Webex, Zoom, and other collaboration platforms while meeting regulatory obligations. The platform also extends recording and insight capabilities to leading contact center and voice infrastructures such as Webex Contact Center, UCCX/UCCE, Avaya Aura, and additional enterprise telephony systems—delivering one consistent, compliant recording and analytics layer across your entire voice estate.

IQRec gives you AI-powered visibility into every conversation, no matter where it takes place. Turn raw voice recordings into actionable insights - spot patterns, strengthen compliance, and continuously improve customer experience.

IQRec’s analytics layer brings together transcription, sentiment analysis, keyword and phrase detection, and rich reporting. This helps your teams make data-driven decisions, fine-tune customer interactions, and demonstrate adherence to regulatory requirements, including protection of PCI DSS, PHI, and PII data.

With IQRec, AI-driven quality tools continuously scan conversations to detect risky, non-compliant, or low-quality calls - so your teams can intervene before they become serious issues.

This proactive monitoring improves overall call performance, strengthens customer experience, and helps ensure every interaction aligns with internal policies, industry guidelines, and regulatory standards across all supported platforms.

In a world where every conversation can carry regulatory, financial, or reputational impact, compliant call recording has become a core business requirement. The challenge is choosing the deployment model that fits your environment and growth plans.

Whether you prefer cloud, hybrid, or fully on-premises deployments, IQRec gives you the flexibility to run compliant recording your way. You get a single platform for unified call capture, AI-driven conversation analytics, quality assurance, and business intelligence—no matter which calling, conferencing, or contact center systems you use today or add tomorrow.

For both inbound and outbound interactions, IQRec gives your contact center a unified way to capture, retain, and analyze every conversation. It brings together recordings from all your contact center platforms into a single, compliant data foundation for quality, analytics, and oversight.

Our SaaS platform records audio and video along with rich contextual metadata, including details such as:

• Call or Interaction ID
• Queue or Campaign name
• Engagement / Session ID
• Flow or IVR path
• Customer / Caller display name
• Wrap-up or disposition codes
• Agent skills or skill groups

The overview dashboard consolidates various metrics like call interactions, automated quality assurance (AQA) scorecard performance, overtalk, silence, and various other statistics into a single, easy-to-navigate view.

The main goal of the agents performance dashboard is to provide a detailed overview of the AQA scores for each agent, enabling managers and stakeholders to assess individual performance effectively. Also includes an interactive trend analysis component that allows for easy identification of performance patterns.

The agents dashboard provides key insights into conversation analytics for specific agents. It offers a high-level summary of performance, and key operational metrics (such as agent performance and call handling statistics) with the ability to easily select an agent and assess the statistics for the selected agent.

The customer experience dashboard offers a holistic view of customer interactions, leveraging conversation analytics to assess the quality and effectiveness of communication. It highlights key metrics such as sentiment analysis and call outcomes, enabling organizations to gauge overall satisfaction and engagement.

View a comprehensive summary of customer interactions over a specific period to identify and analyze trends related to spikes in interaction volume. Users can drill down into specific timeframes to uncover patterns in interaction frequency, which can highlight periods of increased customer inquiries or concerns.

Featuring a call listing table, AQA scorecard, chat with data, and call transcripts, this dashboard enables users to analyze key metrics such as call length, sentiment, and AQA scores. By allowing users to drill down into specific calls, the dashboard reveals valuable insights into agent performance, customer sentiment, and common inquiry trends.

The Customer Satisfaction Dashboard provides a comprehensive view of customer sentiment regarding a company’s products or services, with the primary goal of helping organizations monitor and improve customer experiences.

The primary objective of this dashboard is to enable users to effectively analyze the usage of specific phrases within recorded conversations, which facilitates data-driven decision-making for improving agent performance, refining evaluation processes, and gaining deeper insights into customer interactions.

The CX Self-Service Automation Identification Dashboard provides a clear overview of how customer interactions are being automated to enhance the customer experience and optimize operational efficiency.